Privacy Policy

Privacy Policy

Last updated: April 4, 2025

Bloom and Balance Therapy ("we," "our," or "us") is dedicated to safeguarding the privacy and confidentiality of personal health information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of personal health information in accordance with the Personal Health Information Protection Act (PHIPA), 2004 and other applicable laws in Ontario, Canada.

1. Collection of Personal Health Information

We collect personal health information to provide effective therapy and counselling services. This information may include, but is not limited to:

  • Personal Identification: Name, address, phone number, email address, date of birth, and emergency contact details.

  • Health History: Medical, psychological, and family health information relevant to your treatment.

  • Therapy Records: Session notes, assessments, treatment plans, and progress reports.

  • Billing Information: Payment details and insurance information, if applicable.

This information is gathered through intake forms, direct interactions during therapy sessions, and communications with you.

2. Use of Personal Health Information

Your personal health information is used to:

  • Provide Care: Deliver appropriate therapy and counselling services tailored to your needs.

  • Treatment Planning: Develop, implement, and monitor personalized treatment plans.

  • Communication: Schedule appointments, send reminders, and discuss therapy-related matters.

  • Billing and Administration: Process payments and manage administrative operations.

  • Legal Compliance: Fulfill obligations as required by law and professional regulations.

3. Consent

By engaging in our therapy services, you provide implied consent for the collection, use, and disclosure of your personal health information as outlined in this policy. You have the right to withdraw consent at any time, subject to legal and professional obligations. Withdrawal of consent may impact our ability to provide certain services.

4. Disclosure of Personal Health Information

We maintain the confidentiality of your personal health information and disclose it only in the following circumstances:

  • With Your Consent: To share information with other healthcare providers or third parties at your request.

  • Legal Requirements: When mandated by law, such as reporting child abuse, risk of harm to self or others, or compliance with court orders.

  • Professional Consultation: For supervision or consultation purposes to enhance service quality, ensuring that identifying details are minimized or anonymized.

  • Administrative Purposes: For billing, audits, or administrative functions related to our services.

5. Storage and Protection of Personal Health Information

We are committed to protecting your personal health information through:

  • Secure Storage: Utilizing encrypted electronic systems and/or locked physical files.

  • Access Controls: Restricting access to authorized personnel only.

  • Retention Policies: Retaining records for a minimum of 10 years from the date of the last contact, as required by law, after which they are securely destroyed.

6. Your Rights

You have the right to:

  • Access Your Information: Request access to your personal health records.

  • Request Corrections: Seek amendments to inaccurate or incomplete information.

  • Be Informed of Breaches: Be notified if your information is compromised.

  • File Complaints: Lodge complaints if you believe your privacy rights have been violated.

To exercise these rights, please contact us directly. Additionally, you may contact the Information and Privacy Commissioner of Ontario at www.ipc.on.ca.

7. Website Use and Cookies

When you visit our website, we may collect non-identifying information, such as browser type and IP address, to improve site performance. We do not use cookies to collect personal health information. Our website may contain links to external sites; we are not responsible for their privacy practices.

8. Third-Party Services

We may use third-party service providers (e.g., electronic medical record systems) to support our operations. These providers are contractually obligated to protect your information and comply with PHIPA regulations.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy as necessary. Changes will be posted on our website with the updated date. We encourage you to review this policy periodically.

10. Contact Information

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact:

Bloom and Balance Therapy
182 Wellington Street, Bowmanville ON L1C 1W3
contact@bloomandbalancetherapy.ca
289 - 943 - 4061

This policy reflects our commitment to protecting your privacy and ensuring the confidentiality of your personal health information in the provision of therapy and counselling services.